Customer Service is the Oil in our Machine

Just yesterday my team forwarded me a very nice compliment from one of our customers. They were struggling with a technical issue and called our support team for help. To our customer’s delight, we were quickly able to get them back up and running.

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The Value of Mentorship in the Season of Giving

I have a lot of energy that I draw in many different ways. But, one way that might surprise you is that I get energy by giving my energy away. I have been mentoring young people for quite a number of years and I always get back more than I give. I really enjoy helping the younger generation navigate through new challenges as they start their careers.

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Examining the Importance of Context for Every Story

You’ve heard it said, “A picture is worth a thousand words.” While there is some truth to that, a picture or even a thousand words doesn’t always tell the whole story. Stories need context—a description of the situation in which something happens. Everything we do in life is informed by context. So, why don’t we use context very well in business?

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